Koitoto Privacy Policy — User Data Protection
This Privacy Policy explains how koitoto collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Updated: 2026
Information We Collect
When you register and use the koitoto platform, we collect several categories of information to ensure our services function correctly and securely. The types of information we collect include:
- Full name as per identification card
- Phone number and email address
- Date of birth for age verification
- Username and password (stored in encrypted form)
- Device type and operating system
- Web browser type and version
- IP address and approximate location
- Access logs and session timestamps
- Preferred deposit and withdrawal methods
- Transaction history in MYR (RM)
- Bank account holder name for verification
- Bank account number (stored in encrypted form)
- Games played and access frequency
- Pages visited within the platform
- Time spent per session
- User settings and preferences
How Your Information Is Used
Koitoto uses collected information solely for legitimate purposes directly related to delivering our services. We do not sell user data to any third party for marketing purposes.
The primary purposes for which your information is used include:
- Account management: Processing your registration, login, identity verification, and account security.
- Transaction processing: Verifying and processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen payment method.
- Service improvement: Analysing usage patterns to improve the user experience and deliver more relevant content.
- Platform security: Detecting and preventing fraud, unauthorised access, or any misuse of the platform.
- Service communications: Sending important notifications related to your account, transactions, and platform updates.
- Legal compliance: Meeting the reporting and compliance requirements set by relevant authorities.
Cookies and Tracking Technologies
The koitoto platform uses cookies and similar tracking technologies to enhance the functionality and security of our website. Cookies are small text files stored in your browser when you visit our platform.
Required for core platform functions such as login, session security, and transaction capability. Cannot be disabled.
Helps us understand how users interact with the platform for service improvement purposes. Can be disabled through browser settings.
Saving your preferences and settings — such as language, theme, and display options — for a more personalised experience.
You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the platform's functionality.
Data Storage and Our Security Standards
Koitoto takes appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
All personal data is stored on secure servers with multi-layered protection. Sensitive information such as passwords and payment details is encrypted using the latest encryption technology before storage. All communication between your device and our servers is secured via SSL/TLS protocol.
Regarding the sharing of information with third parties, koitoto only shares user data in limited and necessary circumstances:
- Payment provider: Information required to process RM deposits and withdrawals via TNG, FPX, and local banks.
- Game software providers: Limited session data required to run games securely.
- Authorities: When required by law or a valid court order.
- No data is sold, leased, or shared for third-party marketing purposes.
User data is retained for as long as your account remains active. Following account closure, basic data is held for a legally required retention period before being securely deleted.
Your Rights as a User
As a koitoto platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any record-keeping requirements mandated by law.
To exercise any of the rights above, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the action taken.
Policy Changes and How to Contact Us
Privacy Policy Updates
Koitoto reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or to their registered email address. The date of the latest update will always be displayed at the top of this page.
Continued use of the platform after any Privacy Policy changes are published will be considered acceptance of the updated version. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our team:
Support Email: [email protected]
Our team will respond within 2 to 5 business days.
For general questions about the platform, visit the FAQ us for immediate assistance.
Your Privacy Is Our Priority
Koitoto is committed to keeping your data secure at all times. Register with confidence and enjoy a safe gaming experience on Malaysia's platform of choice.